Welcome to UltraMall! We aim to provide you with a satisfying shopping experience. If, for any reason, you need to return a product, please review our Return Policy below:
1. Eligibility for Returns:
We accept returns within Three days of the purchase date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
2. Initiation of Returns:
To initiate a return, please contact our customer support team at [Return Request form] within the specified return period. Clearly state the reason for the return and provide relevant details.
3. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of the product.
4. Inspection and Refund:
Upon receiving the returned item, our team will inspect it for compliance with our return policy. If the return is approved, we will process the refund within [7] days and issue it to the original payment method.
5. Non-Returnable Items:
Certain items may not be eligible for return, including personalized or used products. Please check the product description for details.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund.
7. Device Replacement Privilege:
For the first year after purchase, you have the right to replace the device with another of your choice. No questions asked.
8. Money-Back Guarantee:
If, within three days, you find anything not matching the device specifications, we offer a money-back guarantee. Please contact us promptly to initiate the refund process.
9. Contact Us:
If you have any questions or concerns regarding our Return Policy, please contact our customer support team.
Thank you for choosing UltraMall. Your satisfaction is our priority.